Pure Veg | Indian Meal | Fresh Homemade

Privacy Policy

This Privacy Policy explains how Sarjena Foods Pvt Ltd (“we”, “our”, “us”) collects, uses, and protects your personal information when you use our website, mobile application, or related digital platforms under the brand Eat Nation.

1. Introduction

Sarjena Foods Pvt Ltd values your privacy and is committed to protecting your personal information. By accessing or using our platform, you agree to the terms of this Privacy Policy.

2. Information We Collect

  • Personal Information: Name, phone number, e-mail address, billing and delivery addresses.
  • Payment Information: Processed securely by third-party payment gateways (we do not store card/UPI details).
  • Usage Information: IP address, device type, browser, and activity logs.
  • Location Data: Only if you enable GPS/location sharing for deliveries.

3. How We Use Your Information

  • To process and deliver your meal subscriptions.
  • To send important updates, offers, and promotions.
  • To improve our services and personalize your experience.
  • To comply with legal requirements and prevent fraud.

4. Sharing of Information

We do not sell or rent your personal data. We may share it with:

  • Delivery partners for order fulfillment.
  • Payment gateways for secure transactions.
  • Authorities when legally required.

5. Data Retention

We retain your data only as long as necessary for providing services or legal compliance. You may request deletion anytime by contacting us.

6. Security Measures

We use strict technical and organizational safeguards. However, no system is 100% secure, and we cannot guarantee absolute protection.

7. Cookies & Tracking

Our platform uses cookies to improve performance and deliver relevant offers. You can disable cookies in your browser, but some features may not work.

8. Your Rights

  • Access, update, or correct your personal data.
  • Opt-out of marketing e-mails/SMS.
  • Request account deletion and data removal.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy policies or practices.

10. Updates to Privacy Policy

We may update this Privacy Policy. Any changes will be posted here. Continued use of our services means you accept the updated policy.

11. Contact Us

For questions or concerns, please contact our Grievance Redressal Officer:

Name: Sneha Maduri
Email: sm@sarjenafoods.com
Phone: 095949 97460
Address: Rajlaxmi Hi Tech Park, L 5-6, Mumbai–Nashik Expressway, Sonale Village, Bhiwandi, Maharashtra – 421302

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